Customer Reviews
4.1 Based on 202 Reviews
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11/11/2024
AM
United States
Amazing Experience!
Amazing Experience! They offer more choices than any pet store I’ve been to, and the customer service is outstanding. I received the wrong color fish, and even though it was just one fish, they didn’t hesitate to send me the correct color. They could have issued a refund, but instead, they shipped me the correct shark overnight! Plus, they offer a 14-day guarantee. Highly recommend!
11/10/2024
A
United StatesShark
Unable to get them to survive
10/16/2024
JG
United StatesIt died in one day and never got refund
Not happy one arrived dead and the other dies the next day
10/22/2024
GloFish
Jason, Thank you for reaching out to us and we hate to hear that you have lost several fish from your order. So that we can assist you under the 14 Day Live Fish Guarantee, we would like to ask if you have any images of the fish that you have lost if possible. Thank you again, GloFish Support
10/06/2024
KT
United StatesGreat fish
He’s so cool!
09/14/2024
A
United Statesgood purchase
they are great, the only dsappointment is one of the 2 shark they sent was huge ! too big almost, hopefully doesnt mean he is old and will die soon.
09/01/2024
BM
United StatesLonely Shark
So I bought a red shark. He was fine amongst the bus station of fish in my huge tank. A week later I added two angle fish and another 5” shark. This one blue. OMG it was the shark reunion of all time. Best buds. They race each other all around the tank. So, you cant’t buy just one!
08/27/2024
E
United StatesMy shark came missing a fin
The shipping was good and the fish are all alive and well. But there was the issue that my shark is missing a fin. There is no wound so it was an old injury. He seems to be liking the tank but was constantly hiding for a week so I just really noticed.
08/26/2024
A
United StatesBad won't buy from you guys again send. R the wrong fish and shorted me one of the fish on the package and charge me full price
I like the fish
08/27/2024
GloFish
Thank you for reaching out to us and we hate to hear that you have not received the proper fish. So that we can try to help you in this matter, we would like to ask if you have any images of the fish that were received? Thank you again, GloFish Support
08/19/2024
AH
United StatesGlofish shark and more
All 5 can perfectly incased and packaged properly and the fish are thriving in my community tank. 0 issues at all
08/17/2024
DP
United StatesGlofish Rainbow Shark
The shark is beautiful with purplish and white coloring.
08/04/2024
A
United StatesAll fish died
Extremely disappointed. Tried twice and both sets of 5 fish died. We followed all directions. Do not purchase GloFish.
08/05/2024
GloFish
Brittany, Thank you for reaching out to us and we hate to hear that you have lost all of the fish from your recent order. The good news is that your order is covered by a 14 Day Live Fish Guarantee and we would be happy to help you in this matter. To do so, we would like to ask if you have any images of the fish that have passed by chance? Thank you again, GloFish Support
07/30/2024
RM
United StatesSubpar Fish
All 8 of my tetras died within 3 days of receiving the fish.
07/31/2024
GloFish
Regan, Thank you for reaching out to us and we hate to hear that you have lost all of your new friends. The good news is that your order is covered by a 14 Day Live Fish Guarantee and we would be happy to help you in this matter. To do so, we would like to ask for any images of the little guys if possible. Thank you again, GloFish Support
06/22/2024
A
United StatesBought 13 fish
They were smaller than I had hoped but they are all doing fine
04/27/2024
EG
United StatesPreferred Place to Buy
This is the my fourth shark. My first was directly from glofish, it jumped out during tank water refill and unnoticed. Sadly as it was quite large. Bought 1 from each petsmart and petco to get quicker and locally, but both died within 2 months. I have had best luck with buying my fish direct, great service.
04/07/2024
KL
United StatesWhere was the heads up?
Purchased 4 glofish. 1 was a rainbow shark. I left the bag open to slowly add tank water to it. We were working on acclimating the fish. 12 hours after getting them, the rainbow shark jumped out of the bag. I was not advised of this or I would have taken steps to prevent this. My son found him on the floor dead. He is devastated. Ive never had a jumping fish and really wish someone told us this so we could be mindful. :( RIP Clark the Shark.
03/24/2024
KW
United StatesNot a single one survived
This is the second order I have gotten and every single on one the fish I got is now dead less than a week later. I have lost NONE of the other fish I have in the tank. I am devastated
