We love helping people Experience the Glo!®, and we’re committed to making the delivery process successful.
When you order GloFish online through our official store, we will overnight fish directly from our farm to your aquarium. You can read more about our shipping process here.We guarantee your fish will arrive alive and stay alive for 14 days after delivery. If you experience any concerns at all with your fish, please contact us or call us at right away at 1-800-GLOFISH (800-456-3474) so we can assist you.
(For support with GloFish-branded products such as aquariums and lights, please contact TetraCare.)
In any case where a fish you ordered from us does not arrive alive and stay alive for 14 days after delivery, we will refund the purchase price of that fish in full. While we will not be able to reship the fish due to the cost of overnight shipping, we will refund any actual shipping charges that you may have paid on a pro-rata basis. For example, if you order four fish and one of them does not arrive alive and stay alive for 14 days after delivery, we will refund 25% of any actual shipping charges that you paid.
To help ensure a successful experience, please be sure to read about how best to care for your fish on our GloFish Care Page.