If you’ve never ordered fish online before, you might be wondering how they are shipped. Please rest assured that we use a safe and effective shipping method to send healthy fish from our farm to your aquarium. All orders are guaranteed to arrive alive and stay healthy for 14-days and orders over $49 ship overnight to the contiguous U.S. for just $9.50. (See full shipping rates below.)
We ship Monday through Thursday via overnight shipping. Orders received by 11 am ET are shipped the same day, Monday through Thursday. Orders received AFTER 11 am ET on Thursday or Friday through Sunday will be processed on Monday. We do not ship or deliver orders on weekends.
Please note that shipping may be affected by holidays and extreme weather. Delivery times will vary. We will email you a confirmation and a tracking number when your order ships.
Shipments to the contiguous U.S.: $9.50 for orders over $49.00 after all discounts, $35.00 for all other orders.
Shipments to Alaska, Hawaii, and Puerto Rico: $34.50 for orders over $49.00 after all discounts, $60.00 for all other orders. Some rural areas of Hawaii might not be eligible for shipping when UPS does not provide overnight service.
Directly from Our Farm to Your aquarium!
The first thing to consider related to having fish delivered to your home is that almost all fish are shipped at one point or another before getting to your local pet store. The only exceptions are those rare cases where you can buy them in the same place they are originally bred and raised. Otherwise, they will arrive at the pet store by shipping, either directly or indirectly, from the original farm where they are raised. It’s just the same when we ship fish directly from our farm to your house!
The Shipping Process
After you place your order, our farm staff in Florida hand-selects your fish (see shipping schedule above). We then carefully pack them in a special shipping bag filled with water and oxygen. This bag is then sealed and placed in special insulated packs, similar to a foam cooler.
Next, we check the weather for the overnight trip the fish are about to take. Depending on the time of year and destination and the weather forecast, we will add heating or cooling packs to ensure the package will maintain the appropriate temperature to keep the fish safe.
All packages are then shipped via overnight shipping to minimize the trip time for your GloFish. If we have any concerns that your fish will not arrive safely, we will advise you of this and work with you to reschedule your shipment at a better time.
Receiving your GloFish
It’s best if someone is home to receive the fish when they are delivered. If you are at an office all day, please consider having your fish delivered to your workplace. (Just select an alternative shipping address when you check out.) You can keep the sealed package in your room temperature office, and they will be fine until you arrive home to add them to your aquarium.
When you are ready to add your fish to their home, acclimating them is a simple, but very important step to ensure success. For detailed instructions on acclimating your new GloFish to your aquarium, please visit our GloFish Care Page.
If you have any questions about our shipping process or how to best acclimate your fish, please contact us or call us directly at 1-800-GLOFISH (1-800-456-3474).